# Support Skill

## Using the Support Skill

As of December 2017, we have implemented a [Support Skill](https://github.com/MycroftAI/skill-support) as a core (default) **Skill** on all Mycroft **Devices**. This means that you can generate information about what the **Device** is doing. This information is then emailed to you, so you can review it for privacy reasons, and then if you choose, forward it to Mycroft for support.

To generate information for a Support Ticket, say any of these phrases:

> "Create a support ticket" "You're not working!" "Send me debug info"

Mycroft will then ask:

`"Please give me a brief description of the problem"`

Tell Mycroft what the problem was, or what you were doing. Mycroft will then compile information and send an email to the address registered to your [home.mycroft.ai](https://home.mycroft.ai) account. The email will contain a link to [0x0.st](https://0x0.st), with information about your Device, settings, and Skills. This information can be used for troubleshooting.

![Support information generated by Support Skill](https://mycroft.ai/wp-content/uploads/2018/01/support-skill-email.png)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://mycroft-ai.gitbook.io/docs/using-mycroft-ai/troubleshooting/support-skill.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.