As of December 2017, we have implemented a Support Skill as a core (default) Skill on all Mycroft Devices. This means that you can generate information about what the Device is doing. This information is then emailed to you, so you can review it for privacy reasons, and then if you choose, forward it to Mycroft for support.
To generate information for a Support Ticket, say any of these phrases:
"Create a support ticket" "You're not working!" "Send me debug info"
Mycroft will then ask:
"Please give me a brief description of the problem"
Tell Mycroft what the problem was, or what you were doing. Mycroft will then compile information and send an email to the address registered to your home.mycroft.ai account. The email will contain a link to 0x0.st, with information about your Device, settings, and Skills. This information can be used for troubleshooting.